We respect your privacy. This policy explains what personal information we collect when you use this website or buy from us, why we collect it, and your rights under the Protection of Personal Information Act, 2013 (POPIA).
1. Who we are
Midas Westend, 406 Vom Hagen Street, Pretoria West, 0183, is the responsible party for personal information collected through this website. Our information officer can be reached at admin@midaswestend.co.za.
2. What we collect
- When you place an order: your name, email address, phone number, delivery address (if you choose delivery), order notes, the items you order and the order total.
- When you track an order: the order number and phone number you enter, only to find your order.
- When you contact us by phone, WhatsApp or email: the details and messages you send us.
- When you use smart search: the question you type, so we can suggest products. Please do not type personal details into the search box.
- Website statistics (only if you allow them): which pages and products are viewed, the device type (mobile or desktop) and a random visitor ID stored in your browser. This does not identify you.
- Payments: we do not see or store card details. When online payment is available, card payments are handled on the secure page of our payment provider.
We do not collect special personal information (such as health or religious information) and our website is not aimed at children.
3. Why we use it
- To process, deliver and support your order, and to contact you about it (including on WhatsApp).
- To confirm that a part fits your vehicle when you ask us to.
- To keep the website secure and prevent fraud and abuse.
- To understand which pages and products are popular so we can improve the website (only with your consent).
- To keep records we are required to keep by law, such as tax and accounting records.
We process this information because it is needed for your order (a contract with you), because you agree to it, or because the law or our legitimate business interests require it. We do not sell your personal information and we do not send marketing messages unless you ask us to.
4. Who we share it with
We only share what is needed, with service providers who must keep it confidential and secure:
- Courier partners, to deliver your order (name, phone number and delivery address).
- Cloudflare, which hosts this website and its database.
- Google (Gemini on Google Cloud), which answers smart search questions. Only the search question is sent, not your name or contact details.
- Our payment provider (Peach Payments), once online payment is available, to process your payment.
- WhatsApp, if you choose to message us there.
- Authorities, if the law requires it.
Some of these providers may store information outside South Africa. Where that happens, we rely on providers that offer an adequate level of protection, as POPIA requires.
5. How long we keep it
We keep order records for as long as needed for the order, warranties and returns, and for the period the law requires for tax and accounting records (generally five years). Website statistics are anonymous. Smart search answers are kept for at most 24 hours. After that, information is deleted or made anonymous.
6. How we protect it
The website uses encrypted connections (HTTPS). Staff access is limited to people who need it and protected by passwords stored in hashed form. Prices, stock and payment checks happen on our servers, and we limit repeated requests to prevent abuse. No system is completely secure, but we take reasonable steps to protect your information and will tell you and the Information Regulator if a breach affects you.
7. Your rights
You may ask us to:
- confirm whether we hold personal information about you and give you a copy of it;
- correct or update it;
- delete it, where we are not required to keep it;
- stop using it for a particular purpose, or withdraw your consent (for example to website statistics).
Email us at the address below and we will respond within a reasonable time. If you are not happy with how we handle your information, you may complain to the Information Regulator of South Africa: inforegulator.org.za.
8. Cookies and similar technologies
Cookies are small files your browser stores. This website uses very few:
We do not use advertising or tracking cookies, and we honour your browser's "Do Not Track" setting. You can change your choice at any time:
9. Contact us
Midas Westend
406 Vom Hagen Street, Pretoria West, 0183
Email: admin@midaswestend.co.za
Phone: 087 803 4702
We may update this policy from time to time. The latest version is always on this page.